General Terms & Conditions (T&Cs)
haus und hof | eins. zwei. drei. Apartments
Mahler GmbH, Postplattenstraße 20, 5322 Hof bei Salzburg
1. Conclusion of Contract
The accommodation contract is concluded upon written booking confirmation from haus und hof. By booking, you accept our General Terms & Conditions, the house rules, and the cancellation terms.
2. Deposit & Payment
For a binding booking, a deposit of 30% of the total price is due within the period stated in the booking confirmation. The balance is due no later than one month before arrival.
The deposit is a partial payment towards the agreed price. If the deposit is not paid on time, the booking is considered cancelled.
Accepted payment methods: bank transfer, credit card (Visa, Mastercard, American Express), and PayPal. Payment on site is not possible.
3. Arrival & Departure
Check-in: from 4:00 pm
Check-out: by 10:00 am
On the day of departure, the apartment must be vacated by 10:00 am and left swept clean. Used dishes should be washed and put away in the cupboards. Beds do not need to be stripped.
When you leave, please lock the apartment and return one key to the safe — any remaining keys should be left on the dining table inside the apartment.
If the apartment is not vacated on time, an additional night will be charged.
4. Prices & Included Services
The price includes:
- final cleaning
- bed linen & towels
- soap, shower gel, shampoo
- Wi-Fi
- bed linen and towels
- 2 underground parking spaces
- Salzkammergut Card (in summer season, from 3 nights’ stay)
Incidental costs for water, electricity, heating, and waste are included in the price.
5. Tourist Tax & Mobility Levy
The tourist tax is €3.00 per person per night (from age 15) and is charged in addition to the apartment price.
In addition, a mobility levy of currently €0.50 per person per night is charged. From 2027, this rises to €1.10 per person per night.
6. Final Cleaning
The final cleaning is included in the price and calculated for a normal level of cleaning. On departure, the apartment must be left swept clean; dishes must be washed and put away in the cupboards. Please separate your waste for recycling.
In the case of unusual soiling, we reserve the right to charge the additional costs incurred.
7. Cancellation Fees
We hope you won’t need to cancel your stay. Should it nonetheless become necessary, the following cancellation fees apply:
- up to 3 months before arrival: 0%
- 3 months to 1 month before arrival: 30%
- 1 month to 1 week before arrival: 70%
- 1 week to 1 day before arrival: 90%
- If cancellation is made on the day of arrival itself, we must charge the full amount.
Tip: we recommend taking out travel cancellation insurance.
8. Force Majeure on Arrival
If, on the agreed day of arrival, the guest is unable to travel due to unforeseeable exceptional circumstances (e.g. extreme snowfall, flooding), they are not obliged to pay the price for the duration of the travel impossibility. If arrival becomes possible again within three days, the obligation to pay for the remaining stay resumes from that point.
9. Early Departure
No refund is given in the case of early departure.
10. Force Majeure on Departure
If, on the agreed day of departure, the guest is unable to leave the apartment due to unforeseeable exceptional circumstances (e.g. extreme snowfall, flooding), the accommodation contract is automatically extended for the duration of the departure impossibility. The regular price remains payable in this case.
11. Extension of Stay
There is no entitlement to extend the stay. Subject to availability, an extension is generally possible by arrangement.
12. Occupancy & Registration
The maximum number of guests per apartment is binding:
- one. and three.: up to 5 guests
- two.: up to 9 guests
Overoccupancy is not permitted. All guests are legally required to register on arrival (registration form). The necessary documents are provided on arrival.
13. Keys
The keys handed over must be kept safe. On departure, all keys must be returned properly (one key in the safe, the remaining keys in the apartment). In the event of loss or failure to return a key, the guest bears the cost of replacement.
14. Damages
No one damages things on purpose, but it can happen to anyone that something breaks. Should this occur, please be sure to report the damage to us straight away, so that we don’t only discover it after your departure during the final cleaning and can put it right promptly. The guest is liable for damage up to the cost of replacement. Taking out private liability insurance is recommended.
15. Liability
Mahler GmbH accepts no liability for guests’ valuables. Liability for technical faults (e.g. a temporary Wi-Fi outage) is excluded, unless they were caused by gross negligence or intent.
16. House Rules & Termination
All apartments are non-smoking. Smoking indoors is strictly prohibited. If smoking takes place indoors, the guest bears the resulting additional cleaning costs. If the apartment cannot be re-let the same day due to smoke, a further night at the seasonal daily rate will also be charged.
Pets are not permitted.
Quiet hours apply from 10:00 pm to 7:00 am. We ask you to be considerate of other guests and neighbours.
Wi-Fi: internet use is permitted for lawful purposes only. The Wi-Fi access code must not be passed on to third parties.
In the event of repeated or serious breaches of the T&Cs or house rules, we are entitled to terminate the tenancy without notice and to require the guest/tenant to leave the apartments immediately. No claim to a refund of the price arises in this case.
17. Data Protection
Information on the processing of your personal data can be found in our privacy policy.
18. Jurisdiction & Applicable Law
Austrian law applies. The place of jurisdiction is Salzburg-Umgebung.
The Austrian Hotel Contract Conditions (Österreichische Hotelvertragsbedingungen) of the Trade Association of Accommodation Providers apply in addition, in their currently valid version.
Last updated: May 2026
